Refund policy

Last updated: 19 July 2026

This policy applies to purchases from AurumVitaSG. It does not limit any rights you may have under applicable Singapore consumer law.

Custom and bespoke orders

Custom and bespoke work begins after you approve the design or quotation and pay the required non-refundable S$750 deposit. The deposit covers consultation, design development, gemstone and material sourcing, and production planning.

Because custom pieces are made specifically for you, they cannot be returned or refunded for change of mind. Once an order is confirmed, cancellation or design changes do not reduce or refund the deposit. Requested changes may require a revised quotation and delivery timeline.

If a completed piece does not match the approved design or is faulty, please contact us promptly. We will assess the piece and, where appropriate, repair, replace, or provide another remedy consistent with applicable law.

Ready-made items

If a ready-made item arrives damaged, is incorrect, or does not conform to its description, contact us promptly with your order details and clear photographs. Do not wear, resize, alter, or repair the item before contacting us.

Any approved return must be unworn, unaltered, and sent back with its original packaging and included documentation. Return instructions and any applicable costs will be confirmed before you send the item.

How to contact us

Email mohammedhissam.khan@gmail.com or call +65 9126 3984. Please include your name, order number, and a description of the issue.